Privacy Policy

Last updated: 13 October 2026

This policy covers Jamie Fitness (jamiefitness.au) and the JF Coach app (app.jamiefitness.au, and the JF Coach iPhone and Android apps). JF Coach is available to Jamie Fitness clients, staff and people who create an account in the app.

What we collect

• Account details: your name, email address and phone number, provided when you become a client.
• Training data: your session schedule, workouts, cardio, and progress records.
• Health and fitness data you choose to connect: steps, workouts, heart rate, sleep, and nutrition from services such as Apple Health, Health Connect, Samsung Health, Google Fit, MyFitnessPal, Fitbit, Garmin or Withings. These connections are optional and only made when you turn them on.
• Photos: meal photos you choose to take inside the app for nutrition logging, and progress photos taken with your trainer.
• Messages: your in-app conversations with your coach.

How we use it

• To deliver your personal training service: scheduling, programming, coaching feedback and progress tracking.
• To show you your own data in the app (your health score, nutrition, activity and sleep).
• To let your trainer see your training-related data so they can coach you.

What we do not do

• We do not sell your data.
• We do not share your data with third parties for advertising.
• We do not use health data for advertising of any kind.

Storage and security

Data is encrypted in transit. Access to client data is restricted to you, your trainer, and Jamie Fitness administration.

Data retention

• Account, training and message data is retained for as long as your Jamie Fitness account is open, so that you and your trainer keep access to your training history.
• Health and fitness data imported from connected services (including Health Connect) is retained for as long as that connection is turned on and your account is open. Disconnecting a service stops new data flowing in, and you can ask us to delete previously imported health data at any time.
• Photos (meal and progress photos) are retained for as long as your account is open, and you can delete individual photos in the app at any time.
• When you close your account or ask us to delete your data, we delete your personal, training, health and message data within 30 days.
• Records we are legally required to keep — such as financial and taxation records of payments you have made — are retained for the period required by Australian law, and are not deleted by a data deletion request. These records are not health data and are not used for coaching.
• We do not retain data for any purpose other than delivering your training service and meeting our legal obligations.

Your choices

• Health connections can be disconnected at any time inside the app; disconnecting stops new data flowing in.
• You can request a copy of your data, or deletion of your account and data, by emailing support@jamiefitness.au. We action deletion requests within 30 days.

Delete your account

You can delete your JF Coach account in the app through More → Settings → Delete Account, or email support@jamiefitness.au from your account email with the subject JF Coach account deletion request. You do not need the app to make an email request.

App-only accounts with no training, booking or payment history are deleted immediately in the app. In-app requests from training clients are handled within 7 days, with confirmation by email; email requests are actioned within 30 days. Legally required records are retained as described above. A scrubbed “Deleted Account” record and a limited deletion audit remain with no fixed expiry.

Full JF Coach account deletion steps and data retention details.

Contact

Jamie Fitness
Email: support@jamiefitness.au
Web: jamiefitness.au